Health & Welfare Services

The Health & Welfare Services Department provides Health & Welfare benefits and eligibility information to our members and to providers who serve our members, as well as processing and payment of PPO medical, dental and Sick Leave claims.

The Health & Welfare Services Department is the source for information on medical claims status and payment information for members on the PPO / Open Plan, as well as claims status for EMAP, Premier Access Dental and Open Dental Plan, PPOC claims, and Sick Leave claims.

The department also processes and coordinates the following member and / or provider requests:

  • Eligibility updates
  • Open Enrollment/Annual Verification
  • Dependent Eligibility
  • Disability Extensions
  • ID Cards
  • Dependent Changes
  • Claims status

Contact Information

Health & Welfare Services Department

We pride ourselves as being a one-stop-shop and our goal is to achieve one call resolution on all of our membership issues. If you have any questions about your access to Health & Welfare benefits, current eligibility, outstanding claims, how a claim was paid, or other information, please call us. Most inquiries are resolved within 72 hours.

Main Phone Number: (800) 552-2400
Fax Number: (925) 746-7549
Phone Hours: 8:00am - 5:00pm PT
Walk-in Hours: 8:30am - 4:30pm PT
Concord office:
1000 Burnett Avenue, Suite 110
Concord, CA 94520-2000
Roseville office:
2200 Professional Dr, Suite 200
Roseville, CA 95661

The Trust Fund office and the Benefit Funds administered are required under the Federal Health Insurance Portability Act of 1996, known as HIPAA, to take reasonable steps to ensure the privacy of your individually identifiable health information. All transactions are processed in a secure environment to protect the confidentiality of you and your family members.